1. What is the price of product X?
The number one reason we are called is to ask about price and availability. We have made this available all our customers online 24/7 365. Prices are no longer something that you can't get on weekends or after hours. If you are a reseller your login will not only give you current, accurate pricing but also stock availability.

2. Is product X in stock?
Once you become a dealer and are issued a login, you are able to login and see stock status. Check with your Account Manager to get your username and password.

3. What are your hours of operation?
We open our office at 9:00AM EST and close at 6:30PM EST. Our Canadian head office is closed on the following public holidays:
• New Year's Day [January 1]
• Family Day [3rd Monday in February]
• Good Friday
• Victoria Day [3rd Monday in May]
• Canada Day [July 1]
• Labour Day [September 1]
• Thanksgiving Day [2nd Monday in October]
• Christmas Day [December 25]
• Boxing Day [December 26]

4. How do I become a reseller?
To become a Music Marketing Reseller partner you must first fill out the dealer application FORM and have an establishment capable of purchasing at least $10,000 per year in product. You must have a valid Federal and/or State/Provincial reseller Tax ID number. If your company is a sole proprietorship, you must provide a valid driver's license number and social insurance number to be considered. Internet based stores that stock no inventory must prepay all orders.

5. What are your payment options?
We accept cheques, money orders, wire-transfers, VISA and Mastercard payments. For Canadian purchases we also accept American Express. Amex can also be used for US purchases, but your statement will list the charge in Canadian dollars.

6. When is my credit card charged?
We only charge your credit card when the item ships. Never before.

7. Where do I mail my cheques?
Mail cheques to our Toronto Head Office only [Music Marketing Inc, 12 Upjohn Road, Unit 8, Toronto, ON M3B 2V9, Canada]. Our US address is a shipping warehouse operation.

8. I just faxed in a PO, when will my order ship?
Orders received before 3:00pm EST for items that are in stock will ship out the same day. Items requiring VISA authorization and address verification may take one additional day.

9. Did my order ship?
The best way to find out the answer to this question is to login to our dealer page and search your PO. This will show the status of your order and if it has shipped there will be a tracking number. You can directly track your delivery from these pages. If you haven't got your login and password then please contact your account manager.

10. Can I place orders online in a secure way?
You can now place orders online securely. Once again, this is only possible if you login to the dealer pages.

11. Can you drop ship to my customer?
We have no problem drop shipping to your customer under these conditions:
1. The shipment must travel on the reseller's valid freight account.
2. The order must be paid in full before the shipment is made.
3. You must pay our $15.00 Drop Ship Fee.

12. What taxes do you charge?
All Canadian purchases have GST applied. Purchases originating in the USA and are shipped to the USA have no applicable taxes. All end user purchases - i.e. upgrades - by Ontario residents must have GST and PST applied.

13. What's the extension of person X?
Here are all the extensions to our inside staff, departments and sales people:

• Operator
   ° 2221 Reception
• Customer Service
   ° 2254 MusicXPC [max Meng]
   ° 2235 Sales Administration[Luigi Ubaldo]
   ° 2232 Sales Administration [Colline Reece]
   ° 2244 Account Executive [Lucas Rezza]
   ° 2230 Product Specialist [Blair Francey]
• Inside Sales Account Managers
   ° 2244 Lucas Rezza
   ° 2229 Andrew Josephs
   ° 2240 Ted Sevdalis
   ° 2235 Luigi Ubaldo [Direct Sales Only]
• Outside Sales Account Managers
   ° DC Steve Taylor [301 704-3699]
   ° NS Chris Iannetti [902 422-9289]
   ° AB James Nason [403 719-7917]
   ° BC Pierre Fraser Armastrong [604 760-7408]
   ° PQ Robert Langlois [514 994-4434]
   ° CA Thomas Dawson [818 974-2343]
• Education Enquiries
   ° 2229 Andrew Josephs
• Accounting & Administration
   ° 2225 Helen Yu [Accounts Payable]
   ° 2226 Niran Kuperan [Accounts Receivables]
   ° 2235 Luigi Ubaldo [RMA]
• Vendor Enquiries
   ° 2225 Service Purchases & Payables [Helen Yu]
   ° 2229 Media Inquiries [Andrew Josephs]
• Product Specialist & Field Reps
USA
   ° NY Justin Davis [email]
   ° TN John DeNosky[email]
   ° FL David Andris [email]
   ° CA Thomas Dawson [email]
CANADA
   ° PQ Guy Desjardins [email]
   ° PQ Raynald Nadeau [email]
   ° BC Pierre Fraser Armstrong [email]
   ° ON Daniel Santos [email]
14. Why do MusicXPC computers have to be paid for up front?
We live in a music retail world where NET 30 is the norm and the MusicXPC comes from a computer retail world, where prepaid or NET 0 is the rule. MusicXPC can only succeed if it manages cash flow for life in the computer world. Therefore, all MusicXPC orders must be prepaid.

15. What's the number for MusicXPC support?
416-789-6857. Hours of operation 10:00 - 6:00PM EST.
16. What's the number for Melodyne support?
Melodyne support is available for registered users only via email only. Those registered can email support@celemony.com

17. Where is the RMA form and what's the procedure for sending back products?
The RMA form is HERE and the procedures are spelled out in the form. But to be helpful here they are:

• All products must be in original packaging and in re-sellable condition.
• Software products that are opened cannot be returned for credit and should not be taken back
   from customers. You take these products back at your own risk.
• Do not write the RA number on the product packaging - this defaces the product and renders it un-sellable.
• Products may only be returned for exchange within 90 days after purchase.
• You must obtain an RMA number before returning products.
• Products returned without an RMA number will be returned to the dealer and at your expense.
• RA numbers will be granted only for products sold by Music Marketing.
• End-users may not be granted RMA numbers, this is exclusively for dealers.
• RMA numbers can only be granted after completing this form and cannot be granted by phone.
• Educational software are special orders and are not returnable.
• Promotional [NFR] software products are not returnable.
• Consumer products, Books, DVD's, Sample CDs and Computers are not returnable.
• Your RMA number must be written on the outside of the shipping carton.
• RMA items declared 'defective' by the dealers that are found to be in perfect working condition will result in a handling fee of $50.00.
• RMA items are shipped to Music Marketing at the dealer's expense, except items shipped in error.
• RMA returns are shipped back to the dealer at Music Marketing's expense.

18. What is your warranty policy?
We are a distributor of products not a manufacturer. Each manufacturer will have a warranty policy which Music Marketing will honour. If you sold a product that breaks while under warranty, use the rma form HERE to arrange services.

19. Do you stock balance?
This depends on the manufacturer. In most cases one of two methods are used to deal with new versions of stock sitting on dealer shelves. 1. The old stock is return and replaced with new items or 2. The existing stock is blown out at a lower cost and sold off. What method we employ will be dictated by the manufacturer. However, you can rest assured that Music Marketing will not leave its resellers in the lurch. Our policy is to help you here.

20. What about products broken in the store?
Most manufacturers offer warranty protection to the end user. If your store is negligent and at fault for the damage of products, then you will be liable for the cost of repair. If the product simply stops working, then you may qualify for manufacturer's warranty upon inspection of the item.

21. Who is your customs broker?
For all items entering Canada via UPS:

UPS Canada Brokerage
P.O. BOX 6155
Moncton, NB E1C 0E2, Canada
Tel: 800 203-8132
Fax: 800 220-6944

For items entering the USA via UPS:
UPS Customhouse Brokerage
P.O. Box 34486
Louisville KY 40232
Tel: 508 485-2600

22. What does "Get Inspired" mean?
We sell some fantastic products. We'd like to think they are best in their class. After we've provided you with these awesome tools, then what? The only thing missing and the one thing that is not included with your purchase - is a little inspiration. The photos of great outdoor activities and scenes are, if nothing else, a visual source of inspiration. We hope to pass a little bit of inspiration along and encourage you to find time to recharge your inspiration batteries. Once you are inspired, the sky is the limit.